Resident Liason

Given Aktrions diverse support capability we are in a position to offer an extremely cost effective solution to worldwide quality liaison support. With site resident and local regional engineers we can offer major client benefits. The service will be provided by a resident Team Leader or Engineer and will comprise the following:-

• Build relationships with customer Plant Quality, Logistics and Production personnel



• Inspect any customer plant rejects



• Discuss any concerns raised by the customer carrying out full investigation to determine clear problem definition



• Provide detailed description of any concern to the nominated client contact detailing any identification/batch numbers. E-mail digital photographs of suspect parts to assist with problem resolution and 8D Completion.



• When necessary, arrange for parts to be shipped back to client



• Liaise with client and your customer to ensure introduction of corrective actions and problem cut-off is managed at the customer plant



• Provide detailed weekly reports to nominated client representatives



• Provide intelligence reports to Client on issues likely to affect them (e.g. changes to shift patterns, holiday working, etc.)